FAQ

Order

If you’ve customized the breast pocket fabric of your Polo Shirt, the only places you can add an embroidery is either the front or the back hem of the shirt.
The Poké Ball buttons are only available for the Pokémon Polo Shirts.
As many as you wish. You can place orders for your own shirts, for family and friends.
Shirts will be shipped within 4-6 weeks after you place an order. Please note that it may take longer, as each shirt is made exactly as you order. In some cases, it may take as long as two months to process orders placed when a backlog of orders has occurred.
Please see here for more information.
Please see here for more information.
We do not accept orders through these means. All orders are made through our online form.
We cannot adjust the sizes of shirts that you have already received.

Payment

If you order a shirt, polo shirt, mask or bandana, the shipping fee will be $25. If you order $300 or more, the shipping fee will be free.
Please see here for more information.
Please contact Original Stitch's customer support (support@originalstitch.com). Pokémon Customer Support Center will not be able to answer your inquiries regarding Pokémon Shirts.
Please see here for more information.

Design

Yes! You can pick different patterns to be used in a shirt. You can base your choice on your favorite Pokémon, the color of the fabric, or even the six Pokémon that you use in your game. Be creative!
Order changes can be made within 6 hours after purchase.
We do! When designing a business shirt, try using Pokémon patterns in places like the back of the collar to make a subtle style statement.
Please see here for more information.
Not currently. Only Kanto, Johto and hoen Region Pokémon are available at this time.

Account

Yes, an Original Stitch account is required to place an order. Your personal information will be managed by Original Inc. Please read our Privacy Policy from this link.
Please contact support@originalstitch.com for details.
It can be changed on the payment page. For more information, please contact support@originalstitch.com.
Click on "Forgot Password" at the URL below. An email will be sent to you to reset your password. https://originalstitch.com/sign_in

others

'Please send your inquires to Original Stitch's customer support (mailto:support@originalstitch.com). The Pokémon Customer Support Center will not be able to answer your inquiries regarding Pokémon Shirts.'