Terms & Conditions and Privacy Policy at Original Stitch

Lastly edited on June 30, 2021

Original Stitch ("us", "we", "our") provides this Privacy Policy to inform you of our policies and procedures regarding the collection, use and disclosure of personal information we receive from users of originalstitch.com ("site"). This Privacy Policy applies only to information that you provide to us through this site. This Privacy Policy may be updated from time to time. We will notify you of any material changes by posting the new Privacy Policy on the site. You are advised to consult this policy regularly for any changes.

As used in this policy, the terms "using" and "processing" information include using cookies on a computer, subjecting the information to statistical or other analysis and using or handling information in any way, including, but not limited to, collecting, storing, evaluating, modifying, deleting, using, combining, disclosing and transferring information within our company within the United States or internationally.

Privacy Statement

We are committed to protecting your privacy. Authorized employees within the company on a need to know basis only use any information collected from individual customers. We constantly review our systems and data to ensure the best possible service to our customers. We will investigate any such actions with a view to prosecuting and/or taking civil proceedings to recover damages against those responsible.

Information Collection And Use

Our primary goals in collecting information are to provide and improve our site, services, features and content, to administer your use of the site and to enable users to enjoy and easily navigate the site (collectively, the "Service").

Personally Identifiable Information

  • We will only process your Personal Information (defined below) within the scope permitted by law. We will process your Personal Information based on the following grounds:

    • When we needs to process your Personal Information in order to perform a contract entered into with you.

    • When we receives consent from you for processing Personal Information.

    • When we needs to comply with legal obligations.

    • When processing of the Personal Information is necessary for the legitimate interests pursued by us or by a third party, provided that your interests and fundamental rights are not overridden by the above interests.

  • When you register with us through the site, when you join our mailing list, when you make a purchase via the site, or when you use social media login, we will ask you for personally identifiable information. This refers to information about you that can be used to contact or identify you ("Personal Information"). Personal Information includes, but is not limited to, your name, phone number, email address, postal address, and your picture that may be contained in your social media icon image. If you choose to make a purchase via the site, our third party payment processor service providers may also collect billing information such as your credit card number or billing address.

  • In order to access additional functionality of the site, you may be required to create an account for your use of the Service ("Account"). You may create an Account directly via the site. When you create an Account, you will become a "Member" of the Service.

  • We also collect the other information that you provide as part of account registration and your use of the Service (e.g., without limitation, zip code (on its own) and individual preferences) ("Non-Identifying Information").

  • We use your Personal Information (in some cases, in conjunction with your Non-Identifying Information) mainly to provide the Service, complete your transactions, and administer your inquiries.

  • Certain Non-Identifying Information would be considered a part of your Personal Information if it were combined with other identifiers (for example, combining your zip code with your street address) in a way that enables you to be identified. But the same pieces of information are considered Non-Identifying Information when they are taken alone or combined only with other non-identifying information. We may combine your Personal Information with Non-Identifying Information and aggregate it with information collected from other Original Stitch Users (defined below) to attempt to provide you with a better experience, to improve the quality and value of the Service and to analyze and understand how our site and Service are used. We may also use the combined information without aggregating it to serve you specifically, for instance to deliver a product to you according to your preferences or restrictions.

  • We also use your Personal Information to contact you with marketing and promotional materials and other information that may be of interest to you. If you decide at any time that you no longer wish to receive such communications from us, please follow the unsubscribe instructions provided in any of the communications or contact us at support at originalstitch.com with "Privacy" as the subject line of the email. (See "Changing or Deleting Your Information," below.)

  • When you use Bodygram function, we will collect image data of the whole body taken using a smartphone, etc., height, weight, age, gender, email and phone number. We use such information for the purpose of suggesting the most suitable size for you, for product development and for marketing purposes.

Log Data

When you visit the site, whether as a Original Stitch Member or a non-registered user just browsing (any of these, a "Original Stitch User"), our servers automatically record information that your browser sends whenever you visit a website ("Log Data"). This Log Data may include information such as your computer's Internet Protocol ("IP") address, browser type or the webpage you were visiting before you came to our site, pages of our site that you visit, the time spent on those pages, information you search for on our site, access times and dates, and other statistics. We use this information to monitor and analyze use of the site and the Service and for the site's technical administration, to increase our site's functionality and user-friendliness, and to better tailor it to our visitors' needs. We also use this information to verify that visitors to the site meet the criteria required to process their requests.

Cookies and Pixel Tags

Like many websites, we use "cookies" to collect information. A cookie is a small data file that we transfer to your computer's hard disk for record-keeping purposes. We use cookies for two purposes. First, we use persistent cookies to save your login information for future logins to the site. Second, we use session ID cookies to enable certain features of the site, to better understand how you interact with the site and to monitor aggregate usage by Original Stitch Users and web traffic routing on the site. Unlike persistent cookies, session cookies are deleted from your computer when you log off from the site and Service and then close your browser. You can instruct your browser, by changing its options, to stop accepting cookies or to prompt you before accepting a cookie from the websites you visit. If you do not accept cookies, however, you may not be able to use all portions of the site or all functionality of the Service.

We may also use "pixel tags," "web beacons," "clear GIFs" or similar means (individually or collectively "Pixel Tags") in connection with our Service to collect usage, demographic and geographical location data. A Pixel Tag is an electronic image, often a single pixel that is ordinarily not visible to users and may be associated with cookies on a user's hard drive. Pixel Tags allow us to count users who have visited certain pages of the site, to deliver branded services and to help determine the effectiveness of promotional or advertising campaigns.


Identity theft and the practice currently known as "phishing" are of great concern to Original Stitch. Safeguarding information to help protect you from identity theft is a top priority. We do not and will not, at any time, request your credit card information, your login information, or national identification numbers in a non-secure or unsolicited e-mail or telephone communication. For more information about phishing, visit the Federal Trade Commission's website.

Information Sharing And Disclosure

We only share and disclose Personal Information about you only as described below. In no event will we sell or rent your Personal Information including without limitation as part of a customer list or similar transaction.

Aggregated Information and Non-Identifying Information.

We may share aggregated information that does not include Personal Information and we may otherwise disclose Non-Identifying Information with third parties for industry analysis, demographic profiling, and to deliver targeted advertising about other products and services. Any aggregated information shared in these contexts will not contain your Personal Information.

Service Providers.

We may employ third party companies and individuals to facilitate our Service, to provide the Service on our behalf, to perform site-related services (e.g., without limitation, maintenance services, database management, payment processors, web analytics and improvement of the site's features) or to assist us in analyzing how our site and Service are used. In addition, we may share log data, cookies and pixel tags to our advertising partners, advertising technology companies, and companies that perform advertising-related services in order to serve you more relevant advertising according to your interests and preferences. These third parties have access to your Personal Information only to perform these tasks on our behalf and are obligated not to disclose or use it for any other purpose.

Compliance with Laws and Law Enforcement.

Original Stitch cooperates with government and law enforcement officials and private parties to enforce and comply with the law. We will disclose any information about you to government or law enforcement officials or private parties as we, in our sole discretion, believe necessary or appropriate to respond to claims and legal process (including but not limited to subpoenas), to protect the property and rights of Original Stitch or a third party, to protect the safety of the public or any person, or to prevent or stop activity we may consider to be, or to pose a risk of being, illegal, unethical or legally actionable activity.

Business Transfers. 

Original Stitch may sell, transfer or otherwise share some or all of its assets, including your Personal Information, in connection with a merger, acquisition, reorganization or sale of assets or in the event of bankruptcy.

Joint Use.

We may jointly use personal information such as your name, date of birth, gender, contact method, address, phone number, email address and purchase history, and log data, cookies, and pixel tags with World Co., Ltd. and its consolidated subsidiaries and business partners for the purpose of providing services, managing payments and inquiries, promotions, and notifying you of recommendations. Please click here to see the list of consolidated subsidiaries and here to see the list of business partners of World Co., Ltd. In this case, we shall be the responsible for such joint use.When you use Bodygram function, we will jointly use image data of the whole body taken using a smartphone, etc., height, weight, age, gender, email and phone number with Bodygram Inc. for functional improvements, product development and marketing purposes.

Your Rights


In accordance with applicable law, you may receive a copy of all of the Personal Information that we have collected from or about you.

Rectification, Deletion, Restriction

All Members may review, update, correct or delete the Personal Information in their registration profile or which we have collected from you by contacting us or by making edits via the "My Account" section of the site. Subject to the provisions in this paragraph and applicable law, you may ask us to correct, add, stop using, or delete any or all of the Personal Information that we have about you.

Data portability

Subject to applicable law, you may receive Personal Information in a structured, commonly used, and machine-readable form and require us to transfer such Personal Information directly to the recipient to the extent technically feasible, when processing Personal Information is based on your consent and other grounds are not applicable. Please be aware that this right is only permitted for Personal Information provided by you to us.

Object to processing of Personal Information

Subject to applicable law, you may object to processing of Personal Information concerning you.

Withdrawal of consent

Subject to applicable law, you may withdraw your consent to the processing of your Personal Information at any time. However, that we may continue processing your Personal Information if it can rely on another legal basis.

Not to be subject to automated decision-making

Subject to applicable law, you may have the right not to be subject to automated decision-making (including profiling) based on the processing of your Personal Information, insofar as this produces legal or similar effects on you.

Lodging a complaint with a supervisory authority

If you are not satisfied with the way in which we have proceeded with any request, or if you have any complaint regarding the way in which we process your Personal Information, you may lodge a complaint with a data protection supervisory authority subject to applicable law.

Deletion of Account

If you would like us to delete your account in our system, please contact us at support at originalstitch.com with "Privacy" as the subject line of the email with a request that we delete your Personal Information from our database.


If you wish to opt-out of receiving behavioral advertising, click here. See also“Do not Sell my info” for more information.

No discrimination

We will not discriminate against you if you exercise any of the rights under this paragraph and applicable law. However, we may deny such requests for good cause as permitted under applicable law. If you delete certain Personal Information, the functionality of Original Stitch may be reduced. If you completely delete all such information, then your account may become deactivated.

Please note that we may ask you to provide necessary information to verify your identity. Once we have verified your identity, we will use commercially reasonable efforts to honor your request. We may retain an archived copy of your records as required by law or for legitimate business purposes.

Authorized Agent

You can designate an authorized agent to make a request under the preceding paragraph on your behalf if:

  • The authorized agent is a natural person or a business entity registered with the Secretary of State of California; and

  • You sign a written declaration that you authorize the authorized agent to act on your behalf.

If you use an authorized agent to submit a request to exercise your right, please have the authorized agent take the following steps:

  • Mail a certified copy of your written declaration authorizing the authorized agent to act on your behalf to support@originalstitch.com; and

  • Provide any information we request in our response to your email to verify your identity.

If you provide an authorized agent with power of attorney pursuant to Probate Code sections 4000 to 4465, it may not be necessary to perform these steps.


Original Stitch is very concerned with safeguarding your information, but no method of transmission over the Internet, or method of electronic storage, is 100% secure. When you enter sensitive information (such as credit card number) on our registration or order forms, we encrypt that information using secure socket layer technology (SSL). In some cases, we also encrypt sensitive information where it is stored on our systems.

We will make any legally required disclosures of any breach of the security, confidentiality, or integrity of your unencrypted electronically stored "personal data" (as defined in applicable state statutes on security breach notification) to you via email or conspicuous posting on this site in the most expedient time possible and without unreasonable delay, insofar as consistent with (i) the legitimate needs of law enforcement or (ii) any measures necessary to determine the scope of the breach and restore the reasonable integrity of the data system.

International Transfer

Your information may be transferred to – and maintained on – computers located outside of your state, province, country or other governmental jurisdiction where the privacy laws may not be as protective as those in your jurisdiction. If you are located outside Japan and choose to provide information to us, Original Stitch transfers Personal Information to Japan and processes it there. Your information, such as your name, address, phone number, contents of your order may be transferred to our subsidiary and other contractors in the United States when we process your order to manufacture and deliver products. Your consent to this Privacy Policy followed by your submission of such information represents your agreement to that transfer.Transfers of Personal Information of individual consumers in the EEA and the UK to the United States will be based on the execution of Standard Contractual Clauses.

Retention Period

We will retain your personal information for as long as it is necessary to comply with legal obligations and fulfill the purposes described above. At the expiration of the retention period, we will delete your personal information as soon as possible.

Links To Other Sites

Our site contains links to other websites. If you choose to visit an advertiser by "clicking on" a banner ad or other type of advertisement, or click on another third party link, you will be directed to that third party's website. The fact that we link to a website or present a banner ad or other type of advertisement is not an endorsement, authorization or representation of our affiliation with that third party, nor is it an endorsement of their privacy or information security policies or practices. We do not exercise control over third party websites. These other websites may place their own cookies or other files on your computer, collect data or solicit personal information from you. Other websites may follow different rules regarding the use or disclosure of the personal information you submit to them. We encourage you to read the privacy policies or statements of the other websites you visit.

Our Policy Toward Children

This site is not directed to persons under 18. We do not knowingly collect personally identifiable information from children under 16. If a parent or guardian becomes aware that his or her child has provided us with Personal Information without their consent, he or she should contact us at support at originalstitch.com with "Privacy" as the subject line of the email. If we become aware that a child under 16 has provided us with Personal Information, we will delete such information from our files.

Countries and Territories eligible for shipping – Original Stitch Shirt

Product purchased on the site can be shipped to countries and territories below.

  • American Samoa, Anguilla, Australia, Austria, Belgium, Bermuda, Brazil, British Virgin Islands, Bulgaria, Canada, Cayman Islands, China, Cook Islands, Croatia, Cyprus, Czech Republic, Denmark, Estonia, Falkland Islands, Federated States of Micronesia, Finland, France, French Guiana, Germany, Gibraltar, Greece, Guadeloupe, Guam, Hong Kong, Hungary, Iceland, India, Indonesia, Ireland, Israel, Italy, Japan, Latvia, Lebanon, Lithuania, Luxembourg, Malaysia, Malta, Marshall Islands, Martinique, Mayotte, Mexico, Montserrat, Netherlands, New Caledonia, New Zealand, Niue, Northern Mariana Islands, Palau, Philippines, Poland, Portugal, Puerto Rico, Réunion, Romania, Saint Helena, Singapore, Slovakia, Slovenia, Spain, Sweden, Switzerland, Taiwan, Turks and Caicos Islands, United Kingdom, United States, Virgin Islands (U.S.)

Countries and territories excluded from above are not eligible for shipping.

Countries and Territories eligible for shipping – Pokémon Shirt

Product purchased on the site can be shipped to countries and territories below.

  • American Samoa, Anguilla, Australia, Bermuda, British Virgin Islands, Canada, Cayman Islands, Cook Islands, Falkland Islands, Federated States of Micronesia, France, French Guiana, Germany, Gibraltar, Guadeloupe, Guam, Hong Kong, India, Indonesia, Italy, Japan, Malaysia, Marshall Islands, Martinique, Mayotte, Montserrat, New Caledonia, New Zealand, Niue, Northern Mariana Islands, Palau, Philippines, Puerto Rico, Réunion, Saint Helena, Singapore, Spain, Taiwan, Turks and Caicos Islands, United Kingdom, United States, Virgin Islands (U.S.)

Countries and territories excluded from above are not eligible for shipping.

Contacting Us

If you have any questions about this Privacy Policy, please contact us at support at originalstitch.com with "Privacy" as the subject line of the email or at 201 Spear St., Ste. 1100 San Francisco, CA 94105, USA.

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