Notation based on the Specified Commercial Transactions Act
【Company】
Original Inc.
【General Operation Manager】
Toshiyuki Kosakai
【Location of the head office】
201 Spear St., Ste. 1100
San Francisco, CA 94105, USA
【Official website URL】
https://originalstitch.com
【Inquiry e-mail address】
support@originalstitch.com
【Inquiries in Japan】
Original Japan Co.
【Location of Japan Office】
World Kita-Aoyama Building, 3-5-10 Kita-Aoyama, Minato-ku, Tokyo
【Selling price】
Price is listed for each items. Original Stitch settles payments in U.S. dollars. The Japanese yen amount shown is the amount converted at the rate at the time of display. Please note that due to fluctuations in currency rates, there may be a difference between the amount displayed on the site or email and the actual invoice amount. Product specifications are subject to change without notice. Please understand that.
【Expenses to be borne by the customer other than the product price】
Shipping fee is charged to a customer. Re-delivery for the customer's convenience (e.g., long-term absence, incorrect address, failure to contact us after moving between order and delivery, etc.) will incur an additional forwarding fee.
【Time of payment】
Advance payment
【Method of payment】
Credit card, Paypal, Apple Pay
【Product delivery time】
Approximately 3-6 weeks after order confirmation.
*The shipping date shown on the payment page and purchase history is a rough estimate. The shipping schedule may vary slightly depending on the factory's schedule and may take up to one month or more. Please note that it takes longer than usual on Saturdays, Sundays, national holidays, year-end and New Year holidays, and major holidays.
【Cancellation, Returns, and Exchanges】
We do not accept cancellations, returns, exchanges, or free re-tailoring due to customer reasons (e.g., the image is different from what you expected, you ordered the wrong item, etc.). Please be sure to check before completing your order. In case of cancellation, please contact us within 6 hours of placing your order.
In the event of a defect or defective product, we will immediately accept returns or exchanges. The shipping costs for returning or resending the product shall be borne by the Company. We will not accept returns for any reason if the item has been used, washed, or cleaned. Please understand this beforehand. Please note that there may be an error of about 0.5 to 1.0 cm due to stretching of the fabric, cutting, sewing, etc. Please understand this in advance. Please note that the shirt specifications may be changed without prior notice. Please understand this beforehand.
The Company shall deliver purchased products to the address on the site that is registered by the customer. If the customer does not receive the products delivered by the company within a reasonable period of time without justifiable reason, the company may keep the products with the same care as it takes with its own property. The Customer shall be deemed to have relinquished his/her right of ownership. We may thereafter dispose of the goods at our option as the owner of the goods. In such a case, the price paid by the customer for the merchandise will not be refunded except in the case of malice or gross negligence on the part of the Company.
The first-time free tailoring service, which allows free size adjustment, has been ended at the end of April 2023. If you purchased before April 2023, you are eligible for free tailoring only if one of the following conditions listed below applies.
【Minimum criteria for free tailoring】
・Neck is larger or smaller by 1 cm or more.
・The length of the garment is longer or shorter by 2 cm or more.
・Chest measurement is larger or smaller by 3 cm or more.
・Waist circumference is larger or smaller by 3 cm or more.
・Waist circumference is larger or smaller by 3 cm or more.
・Length is shorter or longer by 3 cm or more.
・Shoulder width is longer or shorter by 2 cm or more
・Cuff circumference is larger or smaller by 1 cm or more.